Voxy Capital

Terms of service

Date of the last revision: 24th June 2017.

Welcome to voxycapital.co.ke - Thank you for visiting

These Terms of Service ("agreement") is a legal agreement covering the provision of voxycapital.co.ke services to you as an individual. Your use of the services will be governed by this agreement, along with the voxycapital.co.ke privacy policy. Please read this agreement carefully before using voxycapital.co.ke. By using the service, you agree to become bound by the terms and conditions of this agreement.

Your Acceptance of Terms

If you do not agree with any of these Terms of Service please do not use this site, by using this Site you will be deemed to have irrevocably agreed to these terms. Please note that these Terms of Service may be revised and reissued without notice at any time. You should visit this page regularly to review the current Terms of Service, since your continued use of the site will be deemed as irrevocable acceptance of any revisions.

Allowed jurisdictions

Services provided by voxycapital.co.ke might not be legally allowed in certain jurisdictions. By accepting these terms and services you confirm that you are not a resident of a such jurisdiction, including, but not limited to the Federal Republic of Germany and State of New York in the United States of America.

How to contact us

This site is owned and operated by Voxy Capital. You can contact us at any time. Please send us any questions, requests or general correspondence by contacting us at support@voxycapital.co.ke

Registration and user account

To access this site or some of the resources it has to offer, you may be asked to provide registration details in order to register a user account ("account"). It is a condition of use of this site that all the details you provide will be correct, current, and complete. If we at voxycapital.co.ke believe the details are not correct, current, or complete, we have the right to refuse you access to the site, or any of its resources, and to terminate or suspend your account.
You may only act on your own behalf. Your account can not be used to act as an intermediary or broker for any person or entity.
You may only use your own account to trade at voxycapital.co.ke and you may only use one user account at a time for trading. You are responsible for maintaining adequate security and control of any and all IDs, passwords, personal identification numbers (PINs), or any other codes that you use to access Voxy Capital. You are not allowed to sell, borrow, share or otherwise make available your account or any detail necessary to access your account to people or entities other than yourself.
Your account must not contain misleading or fraudulent information, including, but not limited to having a non-personal phone number, creating fake reputation information for your account, faking your country of origin or providing fraudulent identification documents.
We may at any time require you to complete our ID verification process and may also require you to submit additional identification documents to Voxy Capital if we deem it necessary. Failing to complete ID verification will be considered a violation of this agreement.
We may close, suspend, or limit your access to your account or to other Services we offer, and/or limit access to your Bitcoin balance for up to 180 days (or longer if pursuant to a court order or other legal process) if you violate these Terms of Service or any other agreement you enter into with Voxy Capital, or as otherwise specified in these Terms of Service or other agreement you have entered into with Voxy Capital. We may also use proprietary fraud and risk modeling when assessing the risk associated with your account, high risk users are deemed to be in violation of this agreement.
If we determine that you have at any previous point in time violated this agreement or any other agreement that you have entered into with us we will immediately close, suspend or limit your account and Bitcoin balance as per the terms outlined in this agreement.

Advertisements and trading

With a registered account you can create Bitcoin trade advertisements ("advertisement" or "ad" or "ads") to advertise that you are purchasing or selling Bitcoins. You may initiate Bitcoin trades ("trades" or "contacts") by contacting advertisements created by other users or wait for users to initiate trades with you by contacting ads created by yourself.
By initiating a Bitcoin trade you agree to be bound by the advertisers terms of trade ("advertisers terms") set forth by the advertiser and displayed as terms of trade on the advertisement page. The terms of trade as determined by the advertiser are valid in all cases except when the advertisers terms contradict the Voxy Capital Terms of Service or are illegal or if both parties of the trade consent to alter the terms of trade.
The price or price equation that is defined in the advertisement must contain any and all fees that the advertiser requires the user initiating the trade to pay. After initiation of a trade the Bitcoin price is locked and cannot be changed or any additional fees added without consent from both parties of the trade and Voxy Capital.
Bitcoin advertisements must be placed in the correct payment category, if a category does not exist for the payment method it must be placed in the Other category.
We may hide, remove, or limit your advertisements, if you violate these Terms of Service or any other agreement you enter into with Voxy Capital, or as otherwise specified in these Terms of Service or other agreement you have entered into with Voxy Capital.
Valid payment details must be provided through the Voxy Capital trade system. It is a violation of this terms of service to provide payment details through other communication channels.
In case a payment made by a Bitcoin buyer to a seller is frozen, held, reversed, charged back or in other ways withheld from the Bitcoin seller the buyer will be considered in breach of these terms of service. User information of the buyer can be provided to the seller to assist in recovery of the funds.
Bitcoin must be held in escrow during the whole trade process until the seller has received payment in full.
Bitcoin buyers must be able to, upon request by voxycapital.co.ke, provide adequate proof of payment for up to 90 days after the trade has been completed.
We use proprietary fraud and risk modeling when assessing the risk associated with your account, your ads and your trades. If we find your account to pose a high risk to Voxy Capital or our customers we will consider you in breach of these terms of service and may temporarily limit your account and freeze your Bitcoin wallet in accordance with these terms of service.

Disputes with Bitcoin trades

If the buyer and seller of a Bitcoin trade are in disagreement over a trade either party or Voxy Capital may initiate a dispute. Disputed trades are resolved by Voxy Capital support staff.
Voxy Capital support resolves disputes by carefully evaluating the terms of trade, payment evidence, trade chat messages, user reputation, other data submitted to us by our users and data collected by us as part of the privacy policy.
When sellers turn unresponsive, we will resolve the dispute to the buyer if we are confident the seller has received valid payment from the buyer. If the buyer is unresponsive the seller may dispute the trade and we will resolve the dispute to the seller.
After the trade has been released by the seller, cancelled by the buyer or automatically cancelled due to not being marked as paid the trade is considered finished and cannot be disputed, reversed or altered.
Providing fraudulent information or documents in a dispute or making false claims or otherwise trying to force a certain outcome of a disputed trade is considered a violation of this agreement. If payment details are provided outside of Voxy Capital the dispute may be resolved without taking the payment details into consideration.

Your Use of Material

Your right to make use of this site and any material or other content appearing on it is subject to your compliance with these Terms of Service. Modification or use of the material or any other content on this site for any purpose not permitted by these Terms of Service may be a violation of the Copyright and is prohibited. You may access and display material and all other content displayed on this site for non-commercial, personal, entertainment. The material and all other content on this site may not otherwise be copied, reproduced, republished, uploaded, posted, transmitted, distributed or used in any way unless specifically authorized by Voxy Capital

Disclaimer of Warranties/Liability

Your use of this site is at your own risk. Voxy Capital and all the materials, information, software, facilities, services and other content are provided 'As Is' and 'As Available' without warranties of any kind, either expressed or implied. Voxy Capital does not warrant that the functions contained in this site will be available, uninterrupted or error-free, that defects will be corrected, or that voxycapital.co.ke.com or the servers that make them available are free of viruses or other harmful components. Voxy Capital does not warrant or make any representation.

Limitation of Liability

Voxy Capital does not accept any liability for any loss or damage, direct or indirect, resulting from any use of, or inability to use, Voxy Capital or the material, information, software, facilities, services or other content on voxycapital.co.ke, regardless of the basis upon which liability is claimed and even if Voxy Capital has been advised of the possibility of such loss or damage. Without limitation, you (and not Voxy Capital) assume the entire cost of all necessary servicing, repair or correction or correction in the event of any such loss or damage arising.


The materials, informations and opinions included and/or expressed in or on the messages, feedbacks, advertisements or other pages on this site are not necessarily those of Voxy Capital or it's affiliated or related entities or content providers. Voxy Capital is not responsible to monitor or review the messages, feedbacks or advertisements and the content of the messages, feedbacks or advertisements is not the responsibility of Voxy Capital.
Voxy Capital may remove or modify any content without notice of liability at any time in it's sole discretion. Any use of the messages, feedbacks, advertisements or any other content on this site will be at your own risk and will be subject to the disclaimers and limitations on liability set out above.

System Abuse

Without limitation, you agree not to send, create or reply to so called mailbombs (i.e., emailing copies of a single message to many users, or sending large or multiple files or messages to a single user with malicious intent) or engage in spamming (i.e., unsolicited emailing or messaging for business or other purposes) or undertake any other activity which may adversely affect the operation or enjoyment of this site by any other person. You may not reproduce, sell, resell or otherwise exploit any resource, or access to any resource, contained on this Site.


Any passwords used for this site are for individual use only. You shall be responsible for the security of your password (if any). Voxy Capital shall be entitled to monitor your password and, at its discretion, require you to change it. If you use a password that Voxy Capital considers insecure, Voxy Capital will be entitled to require this to be changed and/or terminate your account. You are prohibited from using any services or facilities provided in connection with this site to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (e.g. password guessing programs, cracking tools or network probing tools) are strictly prohibited. If you become involved in any violation of system security, Voxy Capital reserves the right to release your details to system administrators at other sites in order to assist them in resolving security incidents.


Voxy Capital reserves the right to modify or discontinue, temporarily or permanently, all or any part of this site and/or any software, facilities and services on this site, with or without notice, and/or to establish general guidelines and limitations on their use.

Jurisdictional Issues

Users of this site are themselves responsible for making sure they are in compliance with legislation of the jurisdiction they operate in.
The Materials and all other content in this site are presented solely for the purpose of providing entertainment and information and promoting programs, films, music, and other products available.

Privacy policy

Voxy Capital is committed to protecting the privacy of its visitors. The policy statement provides our visitors with an overview of the measures we have taken to show our commitment to this policy.

Personal Information

We collect personal data that you volunteer on forms which you submit to us and in emails that you send to us. In addition we automatically gather details of browser types and IP addresses of the users who visit our site. We do not release this information to any outside party, except in suspected fraud cases. When fraudulent activity is suspected, we may release the users details to the party that the user has been trading with. This is done only if there is strong evidence of fraud.


You may request that we amend any personal data that we are holding about you which is factually inaccurate. You can contact customer support us stating your wishes.


This web site contains links to other sites. Voxy Capital is not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by this web site.

Online Payment methods

Voxy Capital is not associated with any of the trademarks which might appear visible in the Online Payment method lists or advertisement details. Including, but not limited to M-PESA Kenya (Safaricom), M-PESA Tanzania (Vodacom), Paypal, Perfect Money, Neteller, Adscash, Bank Transfer, Tigo-Pesa Tanzania, or any other payment method. Voxy Capital does not itself support these payment methods, or claim to be in partnership with them. Also, services provided by Voxy Capital are not authorized, approved, endorsed or sponsored by any of the payment methods listed above or their respective trademark owners. Payment method listings are visible on voxycapital.co.ke for informative purposes only. Trademarks which might appear visible on voxycapital.co.ke website, belong to the respective trademark owners alone.

Data retention policy

We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with national laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms of Service and take other actions permitted or required by applicable national laws. Messages and file attachments related to trades are stored for 180 days after the trade closes.